NaughtyDate Support Center

Need help with your NaughtyDate account? Our support team is here to assist you with account issues, technical problems, security concerns, and general inquiries.

Urgent Safety Concern?

If you're experiencing harassment, threats, or feel unsafe, please contact local authorities immediately. For account safety issues, use the "Report User" feature within the app or website.

Send Us a Message

Fill out the form below and our support team will respond within 24-48 hours.

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Thank you for contacting NaughtyDate support. We've received your message and will respond within 24-48 hours. For urgent matters, please check our FAQ section below.

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Support Hours

We're here to help

  • Monday-Friday: 9AM - 8PM EST
  • Saturday-Sunday: 10AM - 6PM EST
  • Response Time: 24-48 hours
  • Languages: English, Spanish, French

Alternative Contact

Other ways to reach us

Popular Help Topics

Find quick answers to the most common questions and issues.

Delete Account

Learn how to permanently delete your NaughtyDate account and all associated data.

App Issues

Troubleshoot problems with the NaughtyDate mobile app on iOS or Android.

Safety & Security

Report suspicious activity, block users, and learn about safety features.

Billing & Payments

Questions about charges, refunds, subscriptions, and payment methods.

Frequently Asked Questions

Quick answers to common questions about NaughtyDate.

How do I delete my NaughtyDate account permanently?

To permanently delete your account: 1) Sign in to your account, 2) Go to Settings > Account, 3) Select "Delete Account", 4) Confirm your choice. Note: Account deletion is permanent and cannot be undone. All your data, matches, and messages will be removed from our systems within 30 days.

View detailed account deletion guide

How can I report a suspicious user or inappropriate behavior?

You can report users directly from their profile or from any conversation. Click the three-dot menu (⋯) and select "Report User". Choose the reason for reporting and provide any additional details. Our safety team reviews all reports within 24 hours. For immediate danger, contact local authorities.

Why am I having trouble with the NaughtyDate app?

Common app issues can often be resolved by: 1) Updating to the latest version from the App Store or Google Play, 2) Clearing the app cache, 3) Restarting your device, 4) Reinstalling the app. If problems persist, visit our app page for troubleshooting guides or contact support with details about your device and the issue.

How do I change my email or password?

To update your account information: Sign in > Go to Settings > Account Security. Here you can change your email address, password, and manage two-factor authentication. You'll need to verify any email changes through a confirmation link sent to your new address.

Is NaughtyDate really free? What are the premium features?

Yes, NaughtyDate offers a free tier with basic features including profile creation, matching, and messaging. Premium features (available through subscription) include: seeing who liked your profile, advanced search filters, unlimited likes, and read receipts. You can learn more about our pricing on the home page.

How can I improve my profile visibility and get more matches?

To improve your profile: 1) Add clear, recent photos (4-6 recommended), 2) Complete all profile sections thoroughly, 3) Verify your profile with photo verification, 4) Be active daily, 5) Use the app's prompts to showcase your personality. Premium members also get profile boosts for increased visibility.

Still have questions? We're here to help.

Contact Support